Frequently Asked Questions
An important message for our Dental and Dental Hygiene Students’ and Residents’ Patients. Due to the rapidly spreading Coronavirus (COVID-19) outbreak, our student dental clinics and specialty clinics will be closed through April 24. We will contact you to reschedule your appointment.
We are adhering to State and Federal agencies and CDC guidelines, including asking all patients about travel history or if they are experiencing any type of cold or flu-like symptoms. If you have traveled abroad to an area affected by COVID-19, have had close contact with a confirmed or suspected case of COVID-19 or are experiencing any type of flu-like symptoms such as fever, coughing, and shortness of breath, please help us maintain a safe environment for our patients by scheduling your dental appointment at a later date.
Please visit the OSU Wexner Medical Center’s Coronavirus page for recommendations about how to protect yourself and when to seek care.
What are the differences among clinics at the College?
Type of clinic
How care is delivered
By students working toward their DDS degree, under close faculty supervision
By dentists studying an advanced specialty, under faculty supervision
By faculty members, much as it would be in a private dental office
Time needed for care
Generally about two to three times longer than in a private dental office
Varies by procedure; generally, somewhat longer than in a private dental office, but not as long as in student clinic
Same as in a private dental office
About 40 to 50 percent less than the Columbus-area average; Medicaid-eligible patients pay even lower fees.
Generally about 20 to 25 percent less than the Columbus-area average
Comparable to the Columbus-area average for practicing private dentists
Professor John Kalmar, DDS, PhD, explains the difference between our dental clinics.
What will happen at my first appointment?
At your first appointment, we will review your medical history, check your blood pressure, x-ray your teeth, and examine your mouth and jaws. This examination will allow us to develop a treatment plan specifically designed to address your dental needs. Future appointments will be scheduled to resolve any problems and maintain your overall oral health.
Who will provide my treatment at the Comprehensive Care Clinic?
Dental students who are studying for their Doctorate in Dental Surgery degree (D.D.S.) and dental hygiene students who are studying for their Bachelor of Science in Dental Hygiene degree (B.S.D.H.) provide care for patients under close supervision by experienced, licensed faculty dentists and dental hygienists.
Who will provide my treatment at the Advanced Clinics?
Graduate specialty dentists, also called residents, provide care to patients under faculty supervision. These residents have already earned a dental degree and are studying a dental specialty such as orthodontics, oral and maxillofacial surgery, or pediatric dentistry.
Who will provide my treatment at the Dental Faculty Practice?
Licensed and experienced dentists who also teach at the College of Dentistry will provide your care. At a minimum, all dentists in the Dental Faculty Practice hold a dental license and many also hold specialty certifications.
How much will my treatment cost at the Ohio State Dental Clinics?
Fees vary by procedure, but because care is administered by either student dentists, student dental hygienists, or graduate dentists, you can expect to save considerably when compared to fees charged in a private practice. You will be informed of the specific fees after your treatment plan is developed.
How do I pay for my dental care?
Our Ohio State Dental Clinic patients are responsible for payment in full at the time of treatment.
Accepted methods of payment: Cash, check (established patients only), Visa, MasterCard, American Express and Discover (including Flexible Spending credit cards).
Patients with Delta Dental including Ohio State faculty, staff and students, are only required to pay estimated co-payments and deductibles. We also accept the following state sponsored insurance plans: Medicaid, CareSource, Molina, and United Healthcare Community Plan with these plans required co-pays are due at the time of service and payment in full for non-covered services. Patients with other insurance carriers who have out of network benefits will pay in full and we will submit a claim to your carrier asking them to reimburse you.
Payment exceptions can possibly be made for patients with extensive treatment plans; with most plans we can request a predetermination, after written results are returned by the insurance carrier the patients can pay only their estimated co-pays and deductibles up front. Predeterminations typically take 6-12 weeks and are not a guarantee of payment. Once treatment is complete and the claim is filed any outstanding balance not covered by the insurance carrier is the patients responsibility and due immediately.
For more information
For additional questions regarding financial policies please call (614) 292-0335.
Dental Faculty Practice patients are responsible for copay(s) and/or payment for services at the time of treatment. The Dental Faculty Practice accepts many health insurance programs. If you wish to be treated by a provider for a specific insurance plan, please be sure to verify that your dentist is a participating member of your particular plan. Cash, check, debit cards, Visa, MasterCard, American Express and Discover are all accepted methods of payment. Health Savings Accounts, Flexible Spending benefit cards or checks and Care Credit are also acceptable. For questions about methods of payment call (614) 292-1472.
Is child care provided?
The College of Dentistry cannot provide child care services for patients while they are receiving care. Children cannot be left unattended in the reception areas. Also, children are not allowed in any clinic treatment area if they are not the patient receiving care.
*PLEASE NOTE: Pets are not allowed in the building, except for service animals.
What should I bring to my first appointment?
Please bring the following to your first appointment:
- Photo ID
- Dental insurance information (including copy of current Medicaid card)
- X-rays, if taken within the past 6-12 months (depending on clinic)
- Name and documentation of legal guardian and/or power of attorney, if applicable
- Completed New Patient forms (for Dental Faculty Practice patients only)
Please arrive 30 minutes prior to your first appointment.
Where should I park?
What should I do if my first language is not English?
If you do not speak English and need the services of an interpreter to communicate with our staff, please let us know at the time your appointment is made. We offer interpreter services in more than 50 languages.
What are my rights and responsibilities?
- Authorization Request for Release of Information Form
- Acknowledgement of Notice of Privacy Practices Form
Where would I find your Safety and Infection Prevention Documents?
The College Safety and Infection Prevention Plan is based upon the latest guidelines and information from the Centers for Disease Control and Prevention (CDC), the Occupational Health and Safety Administration (OSHA), the National Institute for Occupational Health, the American Dental Association (ADA), the Organization for Safety and Asepsis Procedures (OSAP) and the Association for Professionals in Infection control and Epidemiology (APIC). View the Safety and Infection Prevention Plan.