Patient Rights and Responsibilities

Patients Rights:

Access to Care
Patients have the right to considerate, timely and respectful care.

Patients have the right to care and treatment regardless of race, creed, gender, national origin, sexual orientation, or source of payment.

Access to Dental Information
Patients have the right to obtain from their caregivers all relevant, current, and understandable information concerning their diagnosis, treatment, and prognosis. Authorization Request for Release of Information form.

Access to Dental Records 
Patients have the right to access their dental records upon request, and to have the information explained or interpreted as necessary.

Patients are assured that their dental records and discussions or decisions about their care will be kept confidential.

Continuity of Care 
Patients have the right to be informed of any indicated follow-up care.

Identity of Caregiver 
Patients have the right to know the identity and professional status of those who care for them.

Informed Consent 
Patients have the right to request information regarding their treatment and to know the risks, benefits, and alternatives before giving consent for treatment. Life-threatening emergency care could be an exception.

Patients have the right to every consideration of privacy. To the extent possible, case discussion, consultation, examination, and treatment will be conducted in a manner that protects each patient's privacy.

Patients can expect that their dental records will not be released without their written consent, except when required by law or a third party payer contract.

Safe and Clean Environment 
Patients are entitled to a safe and clean environment. This includes the expectation of compliance with infection control standards and a smoke-free environment, as mandated by the University's smoke-free policy.

Special Needs
Patients have the right to request assistance with any special needs. These include vision and hearing impairment, communication limitations (including understanding English), and consideration of special religious or cultural practices. 

Treatment Cost Information 
Patients have the right to be informed about the costs of treatment and to participate in treatment decisions. Patients have the right to be informed of charge and payment options, and they are entitled to a full explanation of their bill, regardless of their source of payment.

Patient Responsibilities:

The College of Dentistry works to provide care efficiently and fairly to all patients. Patients are responsible for being considerate of the needs and property of other patients, students, staff, and the College.

Patients are responsible for being prompt in attending their appointments, or for providing 24-hour advance notice to reschedule their appointment.

Patients have the responsibility to pay their bills when services are rendered.  This includes providing information for insurance and working with the College to arrange payment when needed.

Patients have a responsibility to provide complete information about their health, including past illnesses, treatments, and use of all drugs and medications.

Patients are responsible for asking questions when they do not understand the information or instructions.

Patients have the responsibility to inform management of The Ohio State University Dental Clinics, Dental Faculty Practice or Outpatient Care Upper Arlington Dental Clinic if they believe their rights have been violated.

OSU Dental Clinics
Associate Dean for Clinic Administration and Patient Care
305 West 12th Avenue
Columbus, OH 43210-1241
(614) 292-6983
OSU Dental Faculty Practice
305 West 12th Avenue
Columbus, OH 43210-1241
(614) 292-1472
Outpatient Care Upper Arlington Dental Clinic
Clinic Director
1800 Zollinger Rd., Suite 1200
Columbus, OH 43221